After submitting an order or purchasing archived imagery, follow these steps to report an issue with your order. If you’re a buyer, click “Report problem to admin” once the payment is confirmed to notify the admin team and request an investigation. This button is available during the following stages:

• Awaiting Delivery
• Admin Review
• Completion

If you’re a provider, you can click “Report problem to admin” after payment confirmation. The option is available to providers only during the ‘Awaiting Delivery’ stage. Once you upload the ordered imagery, dispute reporting is no longer available.